SkyCity Casino operates a comprehensive online gaming platform accessible to residents of New Zealand, offering a variety of casino games and wagering services. The following Terms and Conditions ("Terms") form a binding agreement between you and SkyCity Casino. You are responsible for reading, understanding, and accepting these Terms before using any services provided by SkyCity Casino. By registering an account or using the platform, you confirm your acceptance of these Terms and agree to comply with all requirements outlined herein.
Eligibility and Account Registration
Access to SkyCity Casino is restricted to individuals who are at least 20 years old and legally reside in New Zealand. By registering, you confirm that you meet these criteria. You must provide accurate and current personal information during registration and update it as needed. Each user may have only one account; multiple registrations are not allowed. SkyCity Casino may verify your identity and request supporting documents to comply with applicable laws, including anti-money laundering regulations.
User Obligations and Responsibilities
You are responsible for keeping your account details, including your username and password, confidential. Do not share your account or allow others to access the platform using your credentials. All activity under your account will be considered your responsibility. You must ensure your use of the platform is lawful in your jurisdiction and that you comply with all relevant regulations.
Deposits, Withdrawals, and Financial Transactions
All deposits and withdrawals must be made using payment methods registered in your own name. SkyCity Casino offers secure transaction options, and using third-party accounts is not permitted. You must comply with all verification processes and provide any requested documents for financial transactions. The casino may set minimum and maximum limits on deposits and withdrawals and may delay or refuse transactions according to its policies and regulatory requirements.
Responsible Gaming and Self-Exclusion
SkyCity Casino supports responsible gaming. Users are encouraged to set personal limits on deposits, wagering, and session times. If you believe you may have a gambling problem, you can use the self-exclusion tools available on the platform. Upon request, SkyCity Casino will take steps to restrict your access for a specified period. The casino also provides links to external support services for those seeking additional help.
Bonus Terms and Promotional Offers
All bonuses, free spins, and promotional offers are subject to specific terms and conditions, including wagering requirements, maximum bet limits, and time restrictions. Bonus funds must be used within the specified period and may be forfeited if requirements are not met. Abuse of promotions, such as creating multiple accounts or collusion, will result in the cancellation of bonuses and may lead to account suspension or closure.
Prohibited Activities
Fraudulent, deceptive, or collusive activities are strictly prohibited on SkyCity Casino. This includes cheating, using automated tools or bots, money laundering, and manipulating games or payment systems. Any attempt to compromise the security or integrity of the platform will result in immediate account termination and may be reported to the relevant authorities. The casino reserves the right to withhold winnings and recover losses resulting from prohibited conduct.
Intellectual Property
All content, software, and materials provided by SkyCity Casino, including logos, trademarks, graphics, and game interfaces, are the exclusive property of SkyCity Casino or its licensors. Users are granted a personal, non-transferable license to use the platform for personal entertainment only. Unauthorized use, reproduction, or distribution of SkyCity Casino materials is not allowed.
Account Closure and Suspension
SkyCity Casino may close or suspend your account at its discretion, especially in cases of suspected fraud, breach of these Terms, or failure to provide required verification documents. You may request account closure at any time by contacting customer support. Upon closure, any remaining funds, subject to withdrawal requirements, will be returned to you. The casino may retain certain information for regulatory or legal reasons in line with its privacy policy.
Limitation of Liability
SkyCity Casino provides its services on an "as is" and "as available" basis. While efforts are made to ensure the accuracy and security of the platform, uninterrupted access or error-free operation is not guaranteed. To the extent permitted by law, SkyCity Casino disclaims liability for any loss or damage resulting from your use of the platform, including loss of data, winnings, or personal information. These Terms do not exclude liability for fraud or intentional misconduct.
Amendments to Terms and Conditions
SkyCity Casino may update or modify these Terms at any time. Changes take effect upon publication on the website. Continued use of the platform after changes are made constitutes acceptance of the revised Terms. Users should review the Terms regularly to stay informed of their rights and obligations.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by New Zealand law. Any disputes related to your use of SkyCity Casino are subject to the exclusive jurisdiction of New Zealand courts. Users agree to attempt to resolve any complaints or disputes through the casino’s customer support channels before seeking external remedies.
Contact Information
For questions about these Terms and Conditions or your relationship with SkyCity Casino, contact our customer support team through the channels provided on the website. We are committed to responding to inquiries promptly and professionally.